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Mega Sale is Live | Get Flat 10% OFF on Treats.
Mega Sale is Live | Get Flat 10% OFF on Treats.

Frequently Asked Questions

Q.1- What about online Pet Store

City Pet™ is India’s Online Premium Pet Store, where you can shop for all your pet’s need. You can shop online for Pet's daily care products like Dog Food, Treats, Herbal Dog Shampoos, Premium Accessories, Toys, beds, Nutrition Supplements and many more.

Our Dedicated expert team helps you while choosing the best product you need for some specific breed or health requirement. 


Q.2 - How can I trust, the Product is Genuine at

It’s a very important question which is always asked by the responsible Pet Parents. CityPet™ understands and assure all Pet owners that the quality and genuineness of the Products listed at our Portal, is well verified by the Industry experts. Only After a proper examination of the products by our expert Team, we list the products at our portal


Q.3 - How can I Place an order?

To make a purchase with City Pet, you can place an order at The Process is very simple and you can easily find the required product at website. For any difficulty or confusion, you can also get technical support at our helpline 1800 309 9855.


Q.4 - Can I get discount on my order?

Yes, you can get discount and offers. For current offers, please visit Discount & Offers Page.


Q.5 - Will I have to Pay Shipping Charges?

For Prepaid orders, Free Delivery available at For few products You may need to pay very low shipping charge. For COD orders, you need to pay extra Rs. 50.


Q.6 - What if I Get an Expired date Product?

At CityPet™ warehouse, we store only fresh and new Products. In case you have an issue with expiry date, you can easily replace the product. For any product related issue, you can also call our Customer Care helpline 1800 309 9855.


Q.7 - What if I get a wrong Product?

At CityPet™, Shipment has to pass two step verification before delivery. Our Delivery Team always try to do their best. In case, if you receive a wrong Product from us, you can easily get it replaced. For any kind of Product related issue, call our customer care helpline 1800 309 9855.


Q.8 - Can we return or exchange Product?

Easy return and exchange available at For return policy please visit 


Q.9 - Can we get refund?

Instant refund available at City Pet. For refund Policy, please visit 



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