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Return & Refund Policy

Order Cancellation

Cancellation by Citypet.in

We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information.

Cancellation by Customer :

If you cancel your order before your product has shipped, we will refund the entire amount.

If the cancellation is after your product has shipped, you can do one of the following:

  1. If your product has shipped but has not yet been delivered, contact Customer Support and inform them of the same
  2. If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product.

Replacement

In order to get a defective item replaced, contact us within 2 days from the date of delivery. The defective product or part of the product will be recalled and a replacement will be shipped immediately.

Return and Refund

Return or Refund will be available only in following situations-

  1. Item was defective
  2. Item was damaged in transit
  3. Product was missing
  4. Wrong item was received

Refund will only be processed after a quality check of the product by City Pet™ Executives.

Please note that the product should be unused and should be sent back along with original box and invoice to:

CITY PET Warehouse,
Near Indian Oil Petrol Pump,
NH-76, Jhansi- Mau Highway,
Jhansi- Uttar Pradesh- 284001
Contact- 9532 77 99 55
The refund process will be initiated once we have received the product.
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