Q.1 - What about online Pet Store CityPet.in?

CityPet™ is India’s Online Premium Pet Store, where you can shop for all Your Pet’s need like Pet Daily Care Products, Pet Nutrition Supplements, Branded Accessories, Dog Food & Treats, Pet Grooming Products, Beds and many other Pet Care Products. CityPet™ also Provides a free Telephone helpline for the Pet Owners, where they can get proper solution of their Pet’s Problem by Pet Consultants.

Q.2 - How can I trust, the Product is Genuine at CityPet.in?

It’s a very important question which is always asked by the responsible Pet Parents. CityPet™ understands and assure all Pet owners that the quality and genuineness of the Products listed at our Portal, is well verified by the Industry experts. Only After a proper examination of the products by our expert Team, we list the product at our portal.

Q.3 - How can I Place an order?

Not only online, CityPet™ provides both options to the buyer, whether You can place an order online 24x7 at CityPet.in, or if you want to place an order without login, you can call our Customer Care Helpline Call 1800-309-9855 (Mon-Sat. 10 am to 5 pm), Our Executive will receive your order & it will be placed by our team. You can also place your order on 1800-309-9855. For the First time Pet Owner, we made it easy to choose the products by our expert team, on Customer Care Helpline you can get suggestion about the products you required.

Q.4 - Will I have to Pay Shipping Charges?

Shop for 599/- or above and you can get Free Shipping. If You Place order below ₹ 599/- then shipping charges will be 49/- Per Order.

Q.5 – What is the COD Charge?

If You Place an order with Cash on Delivery (COD) option, you have to pay COD Charge 50/- per order. To save the COD Charges, you can Place order Prepaid by Online Payment Method.

Q.6 - What if I Get an Expired date Product?

At CityPet™ warehouse, we store only fresh and new Products, for any product related issue, you can call our Customer Care Helpline no. 1800-309-9855.

Q.7 - What if I get a wrong Product?

Our Delivery Team always try to do our best, we verify Product before Shipping and each order passes under our two-step verification process. If you receive a wrong Product from us, you can easily get it replaced. For any kind of Product related issue, call our customer care helpline Call 1800-309-9855.

Q.8 - Can we return or exchange Product?

Yes, Easy return facility available at CityPet™. For more details, please visit : https://citypet.in/ReturnsPolicy.aspx

Q.9- When can we get refund?

As soon as our Executive verify your order, we initiate refund. For more details, please visit : https://citypet.in/ReturnsPolicy.aspx